Q: Where can I find the serial number or license key I just purchased?
A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am - 8pm CT). After hours licenses are emailed up to 2 hours after purchase before 8pm CT. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm CT, licenses are filled the next day by noon.
Q: How do I download my program?
A: Download links are contained within the email containing the license from [email protected]
Q: How do I get help with my installation?
A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can contact us at [email protected] to help resolve your issue.
Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do?
A: Typically when this happens there is a typo in the email submitted at checkout. You can contact [email protected] for assistance.
Q: I accidentally deleted the email with my download information how can I recover it?
A: Send an email to [email protected] including your name, order number or email address and we will re-send the email containing your information.